INTELLIDYNE is currently looking for an outstanding ITIL Problem Manager to join our DOJ-ATR Office Automation Staff (OAS) - Information Systems Support Group based in the Washington, DC Metro area. INTELLIDYNE provides a variety of IT services through OAS including security engineering, project management, network/systems integration, engineering and design, field support services, end user services/service desk, IT training, application deployment and optimization, and systems operations and administration.
The Problem Manager is the single point of contact for one or more problems. Individual is responsible for ownership and coordination of actions of those problems. Must analyze root causes, identify Known Errors and coordinate actions to fix the errors. Responsible for designing and implementing improved processes and the build out of Known Error Database within Remedy/BMC Smart IT. The Problem Manager must be proactive in identifying problems, analyses and recommend Service Improvement plans with the possible solutions obtained for technical teams.
IntelliDyne, LLC is a growing Information Technology solutions and consulting company based in Fairfax, VA. Our company primarily serves government clients in the federal, state and local markets in locations across the United States. As a privately held, small to medium sized business, we offer clients, partners and employees flexibility and service that differentiates us from larger firms. We believe technology is a tool that, when used intelligently, can optimize a client organization’s processes, secure sensitive and protected information, aide the decision making process, and enable people to maximize their productivity and performance. We are always looking to expand our knowledge of new technology to drive innovative ways of solving problems. We’re looking for team members who share our enthusiasm, have a desire to provide excellent service and the experience and willingness to get the job done.
IntelliDyne, L.L.C. is an equal opportunity employer.