Qualifications & Educational Requirements:
•5+ years of direct job related experience
•Experience supporting Microsoft Windows Operating Systems Support to include Windows Servers 2008 and 2012
•Experience supporting Microsoft Windows 7 and Windows 10 Desktop OS
•Microsoft Office Suite
Preferred Additional Skills:
•Active Directory (AD), DNS and DHCP
•Group Policy Object (GPO)
•Remote Support Technologies
•McAfee ePolicy Orchestrator
•Microsoft System Center
•Public Trust clearance or higher strongly preferred.
All candidates must be U.S. citizens and be eligible to quickly obtain a Public Trust clearance. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Basic Duties & Responsibilities:
•Installs, configures, updates, and maintains Microsoft (MS) Windows servers in a large, complex environment
•Implements complex hardware deployments, software upgrades, and significant operational initiatives
•Performs Multi-tiered incident, change and problem management
•Works with vendors to isolate and resolve hardware problems to include component replacement
•Addresses and rectifies server problems, works with Microsoft or other vendors as necessary
•Maintains and upgrades automated scripts for application products to facilitate operational tasks
•Monitors system capacity (CPU, memory, ports, disk space, etc.) and takes appropriate action to report and correct any issues
•Coordinates with Project Management, Security, Asset Management, Customer Relations, Project Engineering, Tech Bench and Service Desk teams as necessary for problem support and resolution
•Tests and deploys software updates and security patches to servers and workstations
•Monitors faults, performance, and capacity issues; prepares remediation reports and documentation
•Researches, identifies, and analyzes trends of utilization and errors
•Uses the ticketing system to document requests, incidents and changes to keep track of work, issues and resolutions
•In certain situations, may be required to function as a technical lead or supervise other team members of equivalent or lesser seniority •Continuously looks for process and quality improvement
•Insures team documentation is accurate and maintained
•Conducts gap analyses as needed, and provides results and recommendations to management for review
•Installation of rack-mounted IT equipment, power and network cabling
The IntelliDyne Way
IntelliDyne is a consulting firm that enables better business performance through innovative technology solutions. We manage public sector programs that deliver higher operational efficiency and measurable value to clients. We advise, develop, and execute effective solutions in Cyber Security, Cloud Computing, Application Development and Mobile Computing, Business Process Management, Data Center Consolidation, Enterprise Collaboration and Enterprise Infrastructure Management.
IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.