Title: Senior Systems Administrator
Location: Washington, D.C.
Must be able to obtain and maintain a Public Trust Clearance
The SOA team supports the systems and network infrastructure across the enterprise. The environment consists of 100+ servers and 100+ network infrastructure devices. Server platform is Windows Server 2008, and 2012. Virtual Servers are used in the production environment as well. Network devices are majority Cisco with some NetGear. Desktop and Laptop platform is Windows 10.
Administrators provide Tier 2 support for all LAN/WAN related issues. Provides reports detailing problem tracking and resolution and network status information System administration and operations support includes, but is not limited to: routine operational tasks such as disk reorganizations, and monitoring and maintaining system operations; evaluating and reporting ATR network system problems, capacity and performance; managing the SAN and NAS storage; managing and executing a sophisticated network backup structure, file auditing, virus protection and patch management strategies, including emergency restoration procedures; configuring, distributing, and installing new software; upgrading the existing operating system; troubleshooting connectivity issues for local and WAN systems; preparing JUTNet firewall modification requests, supporting and maintaining cross-platform applications. Administrators provide on-site support for Remote Trials. The SOA team also works side-by-side with the Engineering team to implement new and upgraded technologies.
Administrators perform installation, maintenance, troubleshooting and administration of existing network systems including Windows 2008R2/2012R2 servers, Exchange 2010 servers, both SAN and NAS storage, and Cisco network devices in a centrally managed Enterprise Network environment. the network contains over 150 servers, 80 network devices, and both SAN and NAS storage devices over 5 different sites. Troubleshoots network problems. Performs routine tests of assigned system and reports results. Monitors the network and reports system failures. Remedies system failures. Performs installations of assigned network components. Performs backup maintenance and restores. Administers patch management system and performs patch and updates testing. Performs upgrades and maintenance during the after hours maintenance windows. Assists in system engineering projects as assigned. Provides Tier 2 and 3 support to the service desk. Provides after hours on-call services in a rotating schedule. May provide remote trial support (travel may be required). This position is working for the Systems Operations and Administration (SOA) group reporting to the SOA Manager. Individual's primary task will be the Backup Administrator.
The SOA contractor staff must use Remedy, the Division’s call-tracking and problem-resolution system, to fully describe, record, transfer, and resolve all user and system problems that have been escalated to Level 2 (SOA). All data related to these problems must be recorded in Remedy. Contractor SOA support includes:
The contractor must provide SOA staff during the hours of 8:00 a.m. - 6:30 p.m., Monday through Friday (except government holidays). After hours support from on-call staff must be provided from 6:30 p.m. – 8:00 a.m., Monday through Friday, and 24 hours a day support must be provided on weekends and official government holidays. Minimal travel required to support Remote Trials.
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IntelliDyne is an Equal Opportunity Employer.