IntelliDyne, LLC

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Deskside Support Tier II

Deskside Support Tier II

Job ID 
# Positions 
US-MD-Fort Detrick
Experience (Years) 
3+ years
Posted Date 
Information Technology - Help Desk

More information about this job


Location: Ft. Detrick, MD

Title: Desktop Support Technician


Required Qualifications & Education:

  • Associate's Degree or higher, or equivalent years' relevant IT experience working in a professional environment.
  • Security+ CE required or other DOD 8570 Level 2 compliant certification.
  • Minimum of 3 years of enterprise experience in commercial or government environment.
  • Knowledge of Windows 7 or Windows 10 and all standard MS Office software systems including MS Project.
  • Possess knowledge of workstation administration and management.
  • Basic network support experience to include account administration in Active Directory (AD) environment.
  • DOD Position of Trust Security Clearance (Public Trust) required
  • US citizenship required.


Preferred Skills:

  • Excellent analytical, oral and written communication, presentation, and problem-solving skills.
  • Knowledgeable with Windows 10 environment 
  • Ability to gain internal support and to operate independently without supervision.
  • Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
  • Must have ability to work independently with minimal oversight. 


Principal Duties & Responsibilities:

  • Daily client interaction.
  • Representing IntelliDyne and its interests in all client engagements.
  • Supporting the development of additional IntelliDyne business.
  • Addressing and correcting any hardware, software or connection issues.
  • Supporting Desktop/Laptop users and resolving any issues with Microsoft, Adobe, Roxio and other deployed software.
  • Resolving problems through customer education, training and direct assistance.
  • Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
  • Responding and correcting formatting for printing and all other peripheral issues as they arise.
  • Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
  • Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.


Job Description:

IntelliDyne is seeking a highly motivated and experienced Deskside Specialist for duty. You will be responsible for providing Tier II IT, network and desktop support to federal and contract employees. We are seeking a candidate who can operate in a fast paced environment with minimal supervision. This position will allow the right candidate the opportunity to establish best practices for service engagement in a technical environment. We are looking for a resource who can work well both independently and in teams to solve challenging IT support issues. If you are a great troubleshooter who can see above the fray and identify improvement opportunities with a knack for impressing the client, you will find a home with IntelliDyne in this position.


The IntelliDyne Way

IntelliDyne is a consulting firm that enables better business performance through innovative technology solutions. We manage public sector programs that deliver higher operational efficiency and measurable value to clients. We advise, develop, and execute effective solutions in Cyber Security, Cloud Computing, Application Development and Mobile Computing, Business Process Management, Data Center Consolidation, Enterprise Collaboration and Enterprise Infrastructure Management.





IntelliDyne, LLC is an equal opportunity employer