IntelliDyne, LLC

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Audio/Visual Bridge Technician

Audio/Visual Bridge Technician

Job ID 
# Positions 
US-TX-Fort Sam Houston
Experience (Years) 
Posted Date 

More information about this job


Position Requirements

  • One to three years of progressive hands on experience in a video teleconference environment (Defense Health Agency experience highly preferred)

  • Working experience with the operation, administration, and maintenance of a Multipoint Conferencing Unit platform.

  • Proficient with set up and operations of equipment such as touch panels, microphones, projectors, etc. in support of meetings, presentations, and conferences 
  • Formal degree or certification in Computer Science, Electronics, Engineering, and Mathematics, Systems Engineering or related field or equivalent work experience required.

  • Tier 1 troubleshooting and maintenance of hardware 
  • Basic knowledge of networking and ability to connect wires and cables 
  • Attention to details 
  • Ability to interface with clients at all levels 
  • Excellent written and verbal communication 
  • Time management and multi tasking skills in a fast paced environment 
  • Active Public Trust or higher level clearance (DoD) and ability to maintain the clearance
  • Security +CE or other 8570 compliant certification in addition to one of the following certifications:  
  • PCVE
    CCNA Collaboration
    Cisco Video Specialist
    CCNA Routing and Switching


The Audio Visual (AV) Bridge Technician will be responsible for supporting the AV Bridge needs for the Defense Health Agency (DHA) under the Health Information Technology Directorate. Responsibilities will include coordination activities to support VideoTeleconference (VTC) calls. The AV technician will perform pre-conference coordination activities, schedule, connect, monitor VTC calls and review next day conferences for scheduling quality control. Additional responsibilities will also include:

  • Ensure all Bridge participants have usable audio and video prior to conference start times. 
  • Developing process flows, providing regular and ad-hoc status reports and working with end users and site representatives to resolve any scheduling, implementation or operational issues that arise.
  • Development SOPs or checklists 
  • Coordinating with VNOC personnel and on site staff before, during, and after the call 


IntelliDyne is a consulting firm that enables better business performance through innovative technology solutions. We manage public sector programs that deliver higher operational efficiency and measurable value to clients. We advise, develop, and execute effective solutions in Cyber Security, Cloud Computing, Application Development and Mobile Computing, Business Process Management, Data Center Consolidation, Enterprise Collaboration and Enterprise Infrastructure Management.



IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.